Please read our Terms and Conditions of Sale. Note: These terms and conditions do not affect your statutory rights as a consumer. Should you not agree with anything you can phone or email Stephen Allen Menswear and we will try to resolve your problem otherwise it will be taken that you accept them in full.
Guarantee of Quality.
Stephen Allen Menswear guarantees that all products sold by us are of the highest quality and meet all required current UK legislation standards for the purpose they were intended.
Complaints
Complaints will be dealt with promptly and in accordance with UK law. To register a complaint send an email to sales@stephenallenmenswear.co.uk.
Privacy Statement
Stephen Allen Ltd. is committed to your privacy and the protection of your personal data.
In general terms we seek to collect the minimum personal information about you so that we can:
- Fulfil orders that you may make via this website;
- Provide high-levels of customer care and support
- Communicate with you effectively about your order
The information that we need for these purposes is known as your "personal data". This includes your name, address, phone number and e-mail address.
We collect this in a number of different ways. For example, you may provide this data to us directly when ordering from our website, or when corresponding or ordering from us by telephone, e-mail or letter.
We only use the personal information that is provided by you, as our customer, previous customer, prospective customer, or generated by you in your use of our services and purchase of our products, for legitimate interest and will only use the information that we collect lawfully in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2016/679 (GDPR).
We do not share personal information with third parties unless required to do so by law or for legitimate business interest such as if delivery is arranged through a third party such as Royal Mail or trusted courier services.
We use personal information only for legitimate business purposes, which may include:
- Providing products or services to you
- Fulfilling our contractual agreements to you
- Communicating with you in relation to the potential provision of products and or services
- Providing you with newsletters, offers, promotions, related products or services which we supply and may be of interest. (Every marketing communications we send has an easy one click unsubscribe option)
- Communicating with you in respect of any questions you may have. We will never collect sensitive information without explicit consent. Information we retain can be checked by emailing us. If there are any inaccuracies we will delete or correct them promptly.
- The personal information which we hold will be held securely in accordance with the law for an indefinite period.
- We do not hold any card details when you place an order via our web site because payments are taken by our GDPR compliant partners depending on your payment choice either PayPal or Roman Cart payment gateway.
- Card details for orders made by phone will be held securely and deleted within 28 days of an order being completed.
- We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser, (if you use the 'remember me' option on the checkout page). You can modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
You have various rights with respect to our use of your personal data, these include:
- Access and obtain a copy of your data on request
- Require the organisation to change incorrect or incomplete data
- Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing
- Object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing
- Ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation’s legitimate grounds for processing data
If you would like to exercise any of these rights, please contact Stephen Allen Ltd. directly via email: sales@stephenallenmenswear.co.uk.
If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.
If you have any questions about how we protect your privacy, just email us: sales@stephenallenmenswear.co.uk.
Stephen Allen Ltd. Company number 00981552
Prices and Payment
The prices charged for goods shall be those ruling on the date of order. Whilst every effort is made to keep the prices and products on the Website up to date some late changes could arise. If a price changes or a product becomes unavailable you will be notified and given an option on something else or a full refund if required. Refunds for valid claims will be made via the same method of payment as used to place the order.
*Lowest Price Guarantee
Subject to us being able to supply the same item we will beat any lower published price offered on a competitor's web site by 10%. If you find exactly the same item, which is available, on a competitor's web site for less at the time of purchase we will beat the delivered price by 10%.
If the same item is available from a partner company we will match the price.
Enter the price and web address in the comments section at check out and we will reduce the total charged. The competitor has to have the precise same item actually in stock (rather than available only to order) for us to beat the price.
The competitor must be able to deliver in equivalent timescales to us.
The lowest price guarantee applies to online competitors only and not retail shops or stores. Excludes first time and sign up to newsletter discounts. Excludes underwear.
Despatch and Delivery
We aim to despatch orders within seven working days.
For urgent orders please call 01384 377534. We are normally able to offer next day or 48-hour delivery within the UK. Please call 01384 377534 for the cost of this option as it can vary depending on the items ordered and delivery address.
Due the well reported supply chain issues and brexit customs issues there could be delays to some delivery times.
If something is not in stock, we will send it as soon as it comes in. Of course we only charge for delivery once per order - even if we send out more than one parcel. Packaging and post costs are shown separately and we reserve the right to use any carrier available to us.
Delivery within UK is £5.95. Europe £24.95.
Most of rest of the World destinations £39.95.
A few Countries need deliveries by specialised courier service for which there is an extra charge depending on weight and if necessary we will contact you to arrange delivery and the cost before processing your order.
It is the buyer's responsibility to ensure the payment of any local taxes, duties or charges that may be in force at the time of purchase.
Order Confirmations
Upon submitting an order using our automated shopping basket system, you will receive an automated confirmation of your order as an e-mail.
Due to higher security settings on some browser settings automated emails could be sent to your deleted or spam/junk folder or can be blocked completely.
If the order confirmation Email is not received please call us on 01384 377534 or email sales@stephenallenmenswear.co.uk and we will send the confirmation manually.
Please check that the order details contained in the confirmation e-mail are correct. If there are any mistakes in your order, please email us immediately. This e-mail is a copy of your order as sent and is neither an invoice nor a formal acceptance of your order, a Despatch Note will be included with your order.
Returns
Orders have a 28 day money-back guarantee, for orders placed between November 1st and December 19th this is extended to return by January 19th, subject to their return in original packaging and in good condition, or can be exchanged for which there is the delivery charge for exchange packing and post. Any customs duties or sales taxes will not be refunded. Items damaged during shipment should be advised by E-Mail or phone within 7 days and returned as soon as possible.
Should you wish to return any items please send back to:
Stephen Allen Menswear 49 High Street Stourbridge West Midlands DY8 1DE
with a brief note of the reason for return, what action you would like us to take and your name and contact details
Force Majeure
The seller is not liable for any delay or failure to fulfil any order due to events beyond the seller's control. While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Stephen Allen Men's Wear.
OVERVIEW
This website is operated by Stephen Allen Menswear. Throughout the site, the terms “we”, “us” and “our” refer to Stephen Allen Menswear. Stephen Allen Menswear offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: [LINK TO REFUND POLICY]
SECTION 7
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]
SECTION 8- ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 9 - CONTACT INFORMATION
Questions about the Terms of Service. sales@stephenallenmenswear.co.uk
Stephen Allen Menswear
49 High Street Stourbridge
West Midlands DY8 1DE
01384 377534
VAT number: 277887875
Company Registration: 2693081474
