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Terms of Business

Terms and Conditions Stephen Allen Menswear

Please read our Terms and Conditions of Sale should you not agree with anything you can phone, fax or email Stephen Allen Menswear and we will try to resolve your problem otherwise it will be taken that you accept them in full.

Guarantee of Quality

Stephen Allen Menswear guarantees that all products sold by us are of the highest quality and meet all required current EU legislation standards for the purpose they were intended.

Order Confirmations

Upon submitting an order using our automated shopping basket system, (Roman Cart) you will receive a confirmation of your order as an e-mail. Please check that the details contained in this email are correct. If there are any mistakes in your order, please email us immediately. This e-mail is a copy of your order as sent and is neither an invoice nor a formal acceptance of your order, a Despatch Note will be included with your order.

Complaints

Complaints will be dealt with promptly and in accordance with UK law. To register a complaint send an email to sales@samenswear.co.uk

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Any emails sent to customers of this shop will contain a link to remove Yourself from any list we hold and may send out with special offers and Information we feel will be of benefit to you. We will not pass your email address to other trusted traders unless by agreement. This will include situations where delivery is arranged through a third party. The type of information we will collect about you includes: · your name· address . phone number · email address.

We will never collect sensitive information without explicit consent and Information we retain can be checked by emailing us. If there are any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with the law and credit card information is deleted within 28 days of an order being completed. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser, (if you use remember me option on the checkout page). You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Prices and Payment

The prices charged for goods shall be those ruling on the date of order. Whilst every effort is made to keep the prices and products on the Website up to date some late changes could arise. If a price changes or a product becomes unavailable you will be notified and given an option on something else or a full refund if required. Refunds for valid claims will be made via the same method of payment as used to place the order.

*Lowest Price Guarantee

Subject to us being able to supply the same item we will beat any lower published price offered on a competitors web site by 10%. If you find exactly the same item, which is available, on a competitors web site for less at the time of purchase we will beat the delivered price by 10%. Enter the price and web address in the comments section at check out and we will reduce the total charged.The competitor has to have the precise same item actually in stock (rather than available only to order) for us to beat the price. The competitor must be able to deliver in equivalent timescales to us. The lowest price guarantee applies to online competitors only and not retail shops or stores. Excludes first time order discounts, Meyer and Magee.

Despatch and Delivery

The majority of orders will be despatched within 7 working days. If you need any items for a specific date please note this on the comments section at checkout.

We are normally able to offer next day or 48 hour delivery within the UK, please E-Mail or call 01384 377534 for the cost of this option as it can vary depending on the items ordered and delivery address.

If something is not in stock, we will send it as soon as it comes in. Of course we only charge for delivery once per order - even if we send out more than one parcel.

Packaging and post costs are shown separately and we reserve the right to use any carrier available to us.
Delivery within UK is £4.95. Europe £13.95.
Most of rest of the World destinations £19.95. A few Countries need deliveries by specialised courier service for which there is an extra charge depending on weight and if necessary we will contact you to arrange delivery and the cost before processing your order.

It is the buyer's responsibility to ensure the payment of any local taxes and duties that may be in force at the time of purchase.

Returns

Orders have a 28 day money-back guarantee, for orders placed between November 1st and December 19th this is extended to return by January 19th, subject to their return in original packaging and in good condition, or can be exchanged for which there is the delivery charge for exchange packing and post. If you are based outside the EU, any customs duties or sales taxes will not be refunded. Items damaged during shipment should be advised by E-Mail or phone within 7 days and returned as soon as possible.

Should you wish to return any items please send back to:
Stephen Allen Menswear 49 High Street Stourbridge West Midlands DY8 1DE
with a brief note of the reason for return, what action you would like us to take and your name and contact details

Force Majeure

The seller is not liable for any delay or failure to fulfil any order due to events beyond the seller's control. While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Stephen Allen Men's Wear.

Terms & Conditions

Note: These terms and conditions do not affect your statutory rights as a consumer


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